Every Nathan Aubrey ring is made to order in your size, so rings are final sale. We do not offer change-of-mind returns, refunds or exchanges, including for a change of style, width or metal.
What if my ring is faulty or not as described?
If a ring arrives faulty, damaged or not as described, email [email protected] with your order number and photos, and we will make it right.
Is there a warranty?
Yes. The original purchaser receives a 12-month limited workmanship warranty from the date of delivery, for genuine manufacturing defects. It does not cover normal wear, impact, misuse or work done by another jeweler.
What if the size is wrong?
We confirm what is possible and the cost before any resizing work starts. You post the ring to us at your cost, and you pay all other return postage. Some designs, such as stone-set or heavily textured bands, have resizing limits.
How do I avoid a sizing problem?
Check your size before you order with our Ring Size Guide. If you are between sizes or ordering a wide band, email us first.
How do I contact you?
Email [email protected]. Every request is reviewed personally. Browse Men’s Wedding Rings when you are ready.